Smart Systems's innovation is reflected in everything from how its service is structured to how the software has been designed. Its innovative business model allows Smart POS to provide a higher quality of service than traditional POS vendors. To understand how we do this, simply compare a traditional POS product with our innovative POS Service.

Traditional POS Products

A traditional POS vendor focuses on selling its software and hardware to a potential restaurant. Once the sale is completed, the POS vendor typically sets up the hardware, installs the software, trains the restaurant personnel, and provides on-site support for potentially the first couple of days of usage. Further customer support is either handled through long term commitment contracts or exorbitant hourly rates. After a couple of years, the sales representative POS vendor contacts the restaurant to sell them hardware and software upgrades at cost as high as the initial investment.

Smart POS Service

Smart POS can be classified as a POS managed service. As such, it focuses on maintaining an ongoing relationship with its customers. The Smart POS relationship starts with one of our professionals assisting the restauranteur in defining his or her restaurant's POS needs. Once those needs have been determined, a launch date is set. Our company personnel sets up the hardware, installs the software, trains the restaurant personnel, and provides on-site support for potentially the first couple of days of usage. Further customer support is provided as part of our service. Our support personnel are just a phone call or email away for any questions or requests a Restauranteur may have.

As changes occur in the restaurant market, the Smart POS service is quickly enhanced with new features to allow restaurants to continue to be profitable while providing a high service levels to their guests. All customers automatically receive upgrades to the software without them having to click one button.